You have [number of days, e.g., 14 days] to request a refund from the date of purchase. To be eligible for a refund, your item must be unused, in the same condition that you received it, and in its original packaging.
To initiate a refund, please contact our customer service team at [customer service email or phone number] with your order number and reason for the refund request. Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If your refund is approved, the refund will be processed, and a credit will automatically be applied to your original method of payment within [number of days, e.g., 5-7 business days].
Exchanges
We only replace items if they are defective or damaged. If you need to exchange it for the same item, please contact us at [customer service email or phone number] within [number of days, e.g., 14 days] of receiving your purchase.
Return Shipping
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Damaged or Defective Items
If you receive a damaged or defective item, please contact us immediately at [customer service email or phone number]. We will work with you to arrange for a replacement or refund as quickly as possible.
Non-Returnable Items
Certain types of items cannot be returned, including perishable goods, personalized items, and gift cards.
Late or Missing Refunds
If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, as it may take some time before your refund is officially posted. If you’ve done all of this and you still have not received your refund, please contact us at [customer service email or phone number].
Contact Us
If you have any questions about our refund and return policy, please contact us at [nfo@magicalscubber.com]. We are here to assist you and ensure your shopping experience with us is a positive one.
This refund and return policy are subject to change without notice.
